01
Diagnostics and repairs
When a machine does not work correctly, we start with the symptoms, fault and operating conditions to identify the cause.
Service & support
Your production needs to keep running.
Professional service by trained and experienced specialists, diagnostics and original spare parts for equipment in the B3 Servis range.
Monday–Friday 07:00–15:00+386 41 543 821
The more information we have from the first contact, the better.Brand, model, serial number, a description of the issue and a photo can speed up the initial diagnosis.
Service services
Support throughout the machine lifecycle.
02
Preventive maintenance
Regular cleaning, inspection of wear parts and adjustments reduce the risk of unexpected production downtime.
03
Original spare parts
Identification of the correct part by machine brand, model and serial number.
04
Installation and commissioning
Positioning, basic setup, functional testing and preparation for integration into production.
05
Relocation and recommissioning
Support with safe relocation, reinstallation and functional checks at the new location.
06
Operator support
Help with correct operation, settings and recurring issues in daily production.
How it works
From the issue to a running machine.
01Service request
02Initial diagnostics
03Scheduling
04Service visit
05Functional test
Book a service
Describe the issue. We’ll take care of the next step.
The more information we receive with your request, the better we can assess the situation and prepare for the service visit.
1
Brand and modelHelps identify the correct documentation and parts.
2
Issue descriptionWhen it occurs, what the machine does and what has changed.
3
Photo or documentIf possible, attach a photo of the fault or service display.
Frequently asked questions
Before you call.
What should I prepare before requesting service?
The most useful details are the machine brand and model, serial number, a precise description of the symptom and any error code. A photo can also help if the issue is visible.
Can I also order a spare part?
Yes. Please provide the brand, model, serial number and part number if known so we can verify compatibility more quickly.
Do you also provide preventive maintenance?
Preventive maintenance is particularly useful for equipment that is critical to daily production. The goal is to detect wear and issues before they cause longer downtime.