Processing of personal data
B3 Servis d.o.o. recognises the importance of protecting personal data and processes personal information in accordance with applicable Slovenian and European legislation. Personal data are used to provide services, respond to enquiries and maintain an appropriate level of security and confidentiality.
Legal bases for processing
We process personal data on the basis of consent, performance of a contract, steps taken before entering into a contract, legitimate interests and compliance with legal obligations.
Data we process and purposes
Through contact forms and online enquiries we may receive your name and surname, telephone number, e-mail address and information about the service or product you require. These data are used to answer your enquiry, prepare an offer, fulfil contractual obligations and continue business cooperation. They are not used for direct marketing unless you have explicitly agreed to this.
For contractual relationships we may process company name, address, tax and company registration number and the name and contact details of the contact person. Data from public registers may be used where required for invoicing and statutory obligations.
Advertising and website analytics
B3 Servis may advertise through platforms such as Google Ads and Facebook Ads Manager. Where analytics or advertising tools are used, optional processing is subject to the user’s cookie choices. Analytics may be used to understand how the website is used and to improve the experience. Optional analytics and marketing technologies remain disabled until consent is given.
Your rights
You may request access to your personal data, rectification, erasure, restriction of processing, data portability and, where applicable, object to processing. Requests may be sent to info@b3servis.si. We respond within the periods required by applicable law.
Right of access
You have the right to know whether personal data concerning you are being processed and, where this is the case, to obtain access to those data and information about the purposes of processing, categories of data, recipients, retention period and available information about the source of the data.
Rectification, erasure and restriction
You may request correction of inaccurate data and completion of incomplete data. You may request erasure where data are no longer required, consent has been withdrawn and no other legal basis applies, an objection is successful, or the data have been processed unlawfully. You may request restriction of processing in the circumstances provided by law.
Data portability and objection
Where processing is based on consent or a contract and carried out by automated means, you may receive the personal data you provided in a structured, commonly used and machine-readable format and, where technically feasible, request transfer to another controller. You may object at any time to processing based on legitimate interests for direct marketing, including related profiling.
Complaint
If you believe that your rights have not been respected, you may lodge a complaint with the Slovenian Information Commissioner.
Retention periods
Personal data are retained only for as long as necessary for the purpose for which they were collected, until applicable limitation periods expire or for statutory retention periods. Customer and contractual records may be kept until obligations are settled and applicable limitation periods expire. Data obtained on the basis of consent are generally retained for the duration of cooperation and, where applicable, for up to two years afterwards unless a longer period is required by law. Accounting documents may be retained for ten years where required by tax legislation.
Controller
The controller is B3 Servis d.o.o., Pod Hruševco 44E, 1360 Vrhnika, Slovenia, company registration no. 1993780000. Privacy-related requests can be sent to info@b3servis.si.
Final provisions
Where this policy does not regulate a matter, applicable legislation applies. B3 Servis reserves the right to amend these terms and will publish changes on its official website or communicate them in another appropriate manner. These terms apply from 1 January 2022.